QRadar Setup for Workbench

Prerequisites

1. Make sure you install the QRadar Use Case Manager application. The application supplies SOC analysts with an essential function that supports their operations.

Step 1: Enable Console Access

Having read-only access to the interface of your technology allows Expel to dig deeper during incident investigations. Our device health team uses this access to investigate potential health issues with your tech. For more information, see Why Expel Asks for Console Access.

This procedure creates a user account for Expel that keeps the Expel activity separate from other activity on the QRadar console.

1. Navigate to Admin > Users. A new window opens.

2. Click +Add next to the search bar in the new window.

3. Configure the use as follows:

   • User Name - enter "Expel SOC".

   • User Description - enter "Expel access user" or a description of your choice.

   • E-mail - enter "soc+<Your_Organization_Name>@expel.io".

     • For example, if your organization were Acme Corp, the format would be "[e-mail]".

   • Authentication - toggle Local Authentication Fallback on and enter a password.

   • User Role - set to Admin.

   • Security Profile - set to Admin.

4. Click Save.

5. Close the window.

Step 2: Enable API Access for Expel

This procedure creates an authentication token that allows the Expel Assembler to access the QRadar API.

1. Navigate to Admin > Authorized Services. A new window opens.

2. Click the Add Authorized Service in the Manage Authorized Services window.

3. Configure the service as follows:

   • Service Name- enter "Expel API".

   • User Role - set to Admin.

   • Security Profile - set to Admin.

   • Select No Expiry.

4. Click Create Service.

5. Make note of the newly generated Authentication Token in a safe place for use in a later step.

Step 3: Configure QRadar in Workbench

Now that you have the correct access configured and noted the credentials, you can integrate your tech with Workbench.

1. Log in to Workbench.

2. In the side menu, navigate to Organization Settings > Security Devices. If you have multiple organizations, you must select the appropriate organization name from the list.

3. Select Add Security Device.

4. Search for and select QRadar. Configure as follows:

   • Where is your device? - select one of the following depending on your installation:

     • Self-hosted installation: select On-prem and then select Assembler from the list. Select the assembler you set up in Add a New Assembler.

     • SaaS installation: select Cloud.

   • Name - enter a name that might help you more easily identify this integration, such as “CompanyName QRadar”; this name will display in Workbench under the Name column, and is a text string that you can filter on.

   • Location - enter the location of your integration, for example, “cloud.” This is also a text string that you can filter on, so we recommend being consistent with location naming across your Expel integrations.

   • Server address - enter the hostname or console IP of device.

   • API key - enter the Authentication Token created in Step 2.

   • Email log source ID - enter the log source ID for email queries.

   • Use case manager ID - enter the numeric ID of the QRadar Use Case Manager application.

   • Username and Password - enter the credentials created in Step 1.

5. Click Save.

6. On the console access screen, select Set up now.

7. In the Console Login area, complete the fields as follows:

   • Console URL - enter the console URL from the Server address in the Connection Settings area above. At the end of the URL, enter "/login".

   • Username - enter the username for the new user you created in Step 1.

   • Password - enter the password for the new user.

   • Two-factor secret key (32-character code) - depending on how your organization enforces log-ins, this field may not apply to you. In these cases, you can leave it blank. This field is optional. If you have questions or concerns, reach out to your Customer Success Manager (CSM) or Expel support.

8. Select Save.

Your device should be created successfully within a few seconds. A few reminders:

• After your connection is healthy, it will take some time for your device to begin polling and receiving data.

• To check on the status, select the downward arrow for your device in the first column and choose View details.

• Polling will happen first; data will be received after that. You must refresh the page to see updates.

• If your device does not begin polling within 15 minutes, and does not begin receiving data within 30 minutes, contact our support team for help.

• To check if alerts are coming through, navigate to Dashboards > Alert Analysis. Scroll to the device you want to check, and select the Expel Alerts tab to reveal more alert information. It can take 36 to 72 hours for alerts to appear after setup, as we tune your device.

Expel will poll only Offenses from QRadar, after which a further filtering according to our Detection Strategy will apply.