> For the complete documentation index, see [llms.txt](https://docs.expel.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.expel.io/detection-strategy-guides/s-z/salesforce-detection-strategy.md). # Salesforce Detection Strategy ## Product Overview Salesforce is a cloud-based customer relationship management (CRM) platform. Salesforce Shield or Real-Time Event Monitoring is required for Expel detection support. ## Detection Strategy for SaaS Integrations ### Detection Our SaaS detection strategy is designed to identify and respond to suspicious user activity across cloud-based applications. By integrating directly with SaaS platforms, we continuously monitor user behavior and focus on activities such as unusual login patterns, excessive data downloads, or unauthorized access to sensitive files. In addition to user activity, we also detect other key SaaS-related events such as changes to administrative settings, the creation or modification of privileged accounts, and unexpected data sharing with external parties. These events are processed through our detection engine, which leverages behavioral analytics and threat intelligence to flag potential risks. When anomalies are detected, our automated response bot, Ruxie, takes action by enriching evidence fields with first- and third-party threat intelligence. Additional Ruxie actions query a wide span of technologies directly to arm analysts with key pieces of investigative information and related events. ### Response Similar to identity technologies, SaaS apps can hold valuable information such as user roles, location, and other metadata that helps analysts triage Expel Alerts of all types that contain source user information. To learn more about our overall approach to detection strategy, see [About Detection Strategy](/workbench-reference/detections/about-detection-strategy.md) in the Help Center. ## What We Support for Salesforce To see a comprehensive list of the most up-to-date Expel detection rules, vendor detection rules, opt-in detections, and available DUETs (**d**id yo**u** **e**xpect **t**his) that we support for Salesforce, you can visit the [Detections page](https://workbench.expel.io/tools/detections/all?filter=%7B%22supportedTech%22%3A%7B%22is%22%3A%5B%22salesforce%3A1.0.0%22%5D%7D%7D) in Workbench or ask your Sales or Support rep for the most recent download. | **Supported event log sources** |

Expel monitors audit events and alerts from the following API endpoints:

| | ------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Salesforce detection rules support** | Yes. | | **Detection rules written by Expel** | Yes. | | **Investigative support through Workbench** |

Yes. We are able to take the following investigative actions to gather data for triage and investigation of events.

| | **Hunting support** | No. Hunting is not currently available for this integration. | ## Additional Details and Common Questions ### Console Access A vendor alert does not typically include all of the contextual timeline activity surrounding the event of interest. Because this integration does not allow us to get all necessary data via the API, we will ask you for a certain level of console access during onboarding. The level of access that we require is meant to support essential triage and research activities, and to help us determine the vector and extent of attacker activity for an identified threat. At minimum, we will ask for visibility into alert data, timeline events recorded, and live response/real time response shell (if applicable). ### DUET A DUET (**d**id yo**u** **e**xpect **t**his) rule flags certain events as needing an immediate verification or notification, and bypasses the normal internal event triage process. The events subject to DUET rules contain behaviors that are not typically indicative of true security incidents, as they are related to policy violations or potential risk. There are a number of workflows that a DUET may follow. When enabled, the activity will be flagged for investigation and will be routed to you (rather than to us) to take a specified first action. To see the specific DUET rules currently supported for this integration, visit the [Detections page](https://workbench.expel.io/tools/detections/all) in Workbench. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.expel.io/detection-strategy-guides/s-z/salesforce-detection-strategy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.