Questions

You can use any of these methods if you have follow-up questions about alerts, investigations, incidents, or detections. If you need more help with any of these methods, see Technical Support.

Email	To reach us through email, send your message to [e-mail].
Workbench	To reach us through Workbench, go to your profile in the upper right corner and select Submit a ticket in Zendesk.
Slack or Teams	Use @Ruxie and choose the Open a support ticket option to access the support ticket form, where you can ask your question. This will create a Zendesk ticket and also provide a link to it. You can add additional information or ask for updates by threading a response to the Ruxie message. Your threaded responses will be added as comments to the Zendesk ticket. The responses that Expel adds in Zendesk will also be threaded within Slack/Teams.
Phone	Please use this method only when you require immediate confirmation that a SOC analyst is reviewing activity in Workbench or a request that you have submitted through the other methods shown here. The SOC will be unable to share sensitive data over the phone. To reach our SOC by phone, refer to the SOC floor number provided in Workbench by navigating to Dashboards > Welcome.