Add to an Investigation or Incident

Investigations are found at Activity > Investigations; Incidents are found at Activity > Incidents.

If you need additional help with locating or viewing, see View an Investigation.

Any additions or modifications can also be seen by our SOC analysts.

• You can add notes about the Investigation by selecting the Add Comment button on the Investigative Actions screen.

• You can add information to the Timeline screen by selecting the Add Timeline Activity button.

You can also select the Update Investigation button at the top of the page to view the following screen, where you can perform the additional actions described below.

These actions include:

1. Assigning the investigation back to the SOC analysts. For example:

   • You performed the remediation actions recommended, and want further information from the SOC.

2. Closing the investigation. For example:

   • After you review the activity, determine it is benign, and decide no further action needs to be taken.

   • The dialog box changes for you to provide a reason to close, and to add notes.

3. Flagging the investigation as an Incident. For example:

   • You review the activity and decide it might be a threat in your environment.

   • The dialog box changes and prompts you for more information about what is going on.

   • If you think this is a critical incident (a security breach may be happening right now), you should provide as much information as you can to help the SOC analysts or your team. The more information you can provide, the better the response is from the SOC analysts or from your team.

   • Make sure you assign the incident to Expel if you want the SOC analysts to help. You can still work the incident on your side in the interim.