Reopen an Investigation

For more information about Investigations, see Understanding Investigations.

You can reopen an Investigation at any time, such as if you do not agree with the decision or simply want more information. You should be sure to leave a comment with information about why you performed this action.

1. Select the Investigation on the Activity > Investigations page.

2. Select Update Investigation near the top of the screen.

3. Choose Reopen.

4. Select Save.

1. Select Add comment to add a comment or other notes about why you reopened the Investigation.

2. If you wish, select Update Investigation at the top of the page. You can then one of the following:

Assign the investigation back to the SOC analysts.

For example, you performed the remediation actions recommended, and want further information from the SOC.

Upgrade the investigation to an Incident.

For example, you review the activity and decide it might be a threat in your environment. The dialog box changes and prompts you for more information about what is going on.

• If you think this is a critical incident (a security breach may be happening right now), you should provide as much information as you can to help the SOC analysts or your team. The more information you can provide, the better the response is from the SOC analysts or from your team.

• Make sure you assign the incident to Expel if you want the SOC analysts to help. You can still work the incident on your side in the interim.