PagerDuty Setup for Organization Notifications

This guide is the first step of a larger process to enable organization notifications.

After completing the steps on this page, you will be instructed to go to Manage Organization Notifications to set up your actual notifications.

Step 1: Set Up the Integration in Workbench

Notifications can only be sent to a single PagerDuty service.

After a security incident is resolved in Workbench, you must manually resolve the incident in PageDuty.

1. Log in to Workbench.
2. Select Organization Settings > My Organization.

   • If you have multiple organizations, you must also select the appropriate organization name from the list.
3. Scroll down and select the Integrations tab.
4. Under PagerDuty, select Add a Pagerduty destination and then select Open PagerDuty to begin integration.
5. A new tab opens in your browser; log in with your PagerDuty credentials.
6. In PagerDuty, select which service you want to add the integration to or create a new integration, then select Connect.

You can only select one service.

1. Back in Workbench, look for an Enabled banner in the PagerDuty section.
2. Now, select the Test connection link to test the connection. The test creates and closes an incident in PagerDuty.

   
3. Back in PagerDuty, navigate to your Incidents page.
4. In the Activity for the Past 7 Days section, look for the test connection. It will have a unique ID appended to the title, and two rows for the test event (one for the triggered event and one for the resolved activity).

Step 2: Add Your Organization Notifications

Now you can begin setting up your organization notifications. See Manage Organization Notifications for instructions.

For a list of default notifications, see Default Organization Notifications. You can edit these notifications at any time using the instructions in the linked guide above.